Never enough staff in the shops, always plenty of customers! Trying to deal with them on the phone is virtually impossible. A member of staff in Gwent actually accused her colleague who I had previously spoken to in South Africa of being a liar! How professional is that? Was slightly more successful using online chat - they guy promised to phone me and he did straight away. However he then put me through to the business section....and they proceeded to cut me off in md conversation! If I ran my business like they run theirs, well, I wouldn't have a business left! Shocking!