Awful customer service both LiveChat and by phone. This wasn't due to lockdown because they are always awful and incompetent so you waste literally hours being passed from one incompetent advisor to the next as it always takes about 20 minutes before they decide they aren't the right person to help. I am sure the advisors are trying their best and I really, really wish I could be nicer but their Customer Service always leaves me so angry. Maybe they pay them nothing and don't bother to train them properly. Why on earth I have stayed with Vodafone for so many years I'll never know but finally, today, I moved to a different company and I feel like a weight has been lifted off my shoulders.