with vodofone over 22 years. lied to continually about data and call capping. recently charged £53 for overuse, and no capping text sent. Their communications ARE THE WORST , live chat /phone calls/ emails, all dead ends with no resolve. so fragmented and uninformed it really is unbelievable. I just spent ANOTHER hour in a chat box, various reps just leave the chat / cut you off / ask same security details FOUR TIMES/ then after all that, they still cannot give details of a capped plan, something likeCPR16 or something with a spend manager...WE ALL KNOW WHY..BECAUSE THEY WANT TO CHARGE YOU THE 63P PER MINUTE FOR AS LONG AS POSSIBLE. brother had covid so i did call a lot this month, but generally i use like 3% of my newly discovered call allowance. really low end user. utterly insulted repeatedly by the incompitent and uninformed staff. The call and text handlers will lie to you, or say they don't know, or simply walk off the chat, UTTERLY DISCRACEFULL LACK OF COURTESY AND COMMUNICATIONS. my vosofone page not in service / call 121, not in service/ no email with my bill advise / no call backs as promied / DO NOT WASTE YOUR HOURS AND HOURS OF TIME, SAVE DAYS OF YOUR LIFE AND JUST USE A DIFFERENT PROVIDER, Really in Earnest, i am so insulted and disgusted by the way they hide behind unmanned communication posts...EVEN THEIR M.D. email is a blind link.