I have two Samsun Galaxy phones and wanted to up grade both to iPhones. Shouldn't be a problem and there are other networks at a lower price for the same phone deal. However I have been with Vodafone for several years and have data plans on various tablets so wanted to keep with the same network! What a mistake. Despite having both phones, passwords and account details I needed a passport or driving licence to vladate who I was in the store. I answered ALL of the security questions but still no go! So tried to do the same on line, it took four and a half hours of backward and forward and several apologies from the operator who told me that I was very patient as most of the calls he took ended up with the caller shouting at him! Yes the phones turned up as expected but now came the issue of activating the sims. Vodafone say 24 hours, rubbish after a day and a half I had to call again long process and this time by chat and a slow key response. Eventually one phone was working. Now the other. 36 hours on over an hour between chat and phone conversation and still nothing. So back to visiting a store if you want this kind of service go to or stay with Vodafone. I ma still within my 14 return option guess what I will be doing next. Wouldn't you?