Shame on you Vodafone.... My Father passed away recently and i called Vodafone to cancel his plan but explained that i wanted to keep the number for my elderly mum and go on to a pre paid. I was told to go to the nearest store and they could do it on the spot. Went into the store explained what had happened they said i needed to produce a copy of the Death Certificate along with other ID which i did. All paperwork was uploaded to my dads file & then i was told that i would have to ring up and cancel it over the phone. Rang Vodafone explained again that i wanted to cancel the contract that my father was on and keep the same number on a Vodafone pre paid. Thay said the hand set still had money owing and we would have to pay it out or send it back. ???? Surely if the peraon who the plan was under was deceased all monies owing become null & void so i asked if they could make an exception as they would only throwing the handset out so they told me. Vodafone told me no and said that they would cancel the plan and block the phone which they did within 4 minutes leavimg my elderly mum with no phone or contact.No compassion in hard times. Absolutely disgusted with your so called customer service Vodafone will never deal with you again.