Had a disastrous experience with an online order this week. I ordered a phone - gift for my son's birthday. I went with an offer on Samsung Galaxy phone that was running until July 31st. Order went through Monday 27th - payment processed.. Received email regarding logging onto my Vodafone to check status etc. I managed to update details but every time I tried to login error message try later would pop up. Concerned I may not receive the for by the weekend I used Vodafone live chat to check my order... Thursday night - I was informed due to a glitch my order wasn't processed so it would have to be cancelled! My payment went through so I asked could I not collect it from a store.... I had paid for the bloody thing! The person on the chat said if it was in stock I could collect it from store. Rang customer service today and after a long chat there was nothing they could do but cancel the order and refund my card! Would I be able to avail of the offer I PURCHASED online on Monday which now had been cancelled- No! It's quite clear they were running an offer that they know longer wanted to honour and are misleading customers. If you no longer want to run the offer TAKE IT OFF THE WEBSITE! Don't allow the customers card to be charged and then bail out on the transaction. Apparently I have to wait for up to 48 for the complaints dept to get back to me - I can only presume they are very busy considering the the shambolic experience I had.