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Steve Thompson
Avoid at all costs or it will cost you. I’ve been a long term customer with Vodafone with 4 sims on my account. My bills sit at around £150 per month. Since upgrading with Vodafone nearly 2 years ago I’ve had virtually no service both mobile broadband and voice calls on 2 of the sims. I’ve spent 18 months trying to get it fixed, I’ve logged so many calls to Vodafone that I stopped logging the call time at 20hours. They couldn’t fix the problem but were happy to keep taking money from me. The life of the contract would end up costing me £4000. I’ve worked out that I’ve only been able to use around 3% of the data promised to me. I understand that you don’t get great coverage everywhere but I’m just not getting the service I’ve paid for. 3 months ago I bought a secondhand phone and a sim from Giff gaff so people could contact me. Vodafone have let me and my family down by not providing what they promised, their end of the bargain was not held up. If I had held payments they would kill my credit rating. I didn’t bother taking it to the ombudsman as they refuse to sign with Offcom and hide behind CICAS, so it was not worth my time. Please be aware that these guys are poor on customer service and support. Look elsewhere. To follow up on the reply from Vodafone, this is indicative of their service, they didn’t even read the review! I’ve tried for 18months! Social media team, call centres, and several stores! No one has fixed it. They are happy to take your money but can’t provide the service. Run for the hills.
4 years ago
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Vodafone has a 1.2 average rating from 2,003 reviews

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