My 75 yr old hard of hearing mum took out a SIM only contract 3 yrs ago. Old phone, no internet etc. In may phone broke so we rang vodafail to get a new SIM as old one is too big for new phone. They took her through security, that's where the problem start! Date of birth? Fail! ( Whoever did her contract miskeyed incorrect date!) Text to old phone, fail! Doesn't have it and SIM doesn't fit! So they said they couldn't give her a new SIM as failed security so we asked to cancel contract? No! Failed security! So my mum got a new payg SIM from Argos and (ok shouldn't have but.. she's 75 and didn't think) cancelled her direct debit. Next thing she gets is a letter from a debt agency adding on admin fees etc! Of course my mum had no clue as vodafail were probably sending texts to old SIM! I have called them with her about 5 times now and they won't do anything until she passes security! OMG!!!! They just don't get it! I've put in a complaint and they called my mum but....wait for it! Won't discuss her complaint as she can't pass security! FFS! That's what the complaint is about!!!! Each time she speaks to someone they are Indian and have an accent that as a hard of hearing pensioner, she cannot hear what they are saying! I'm now having to take her into store with ID to prove they have input incorrect details! All the time, the debt is adding up! She's really upset and stressed as never ever been in debt before. I swear I feel sorry for the guys instore as they are really going to cop for it!!!