1 star only because 0 is not an option. I’ve been a customer of Vodafone for the last 17 years and a little bit before that also. This is the first time that I have upgraded with them but definitely the last. Prior to upgrading it took me a very long time to get in touch with someone to talk about the upgrade. Eventually I settled for online chat. It was explained to me very poorly that as I had just paid my monthly bill, I could upgrade from that moment and that the plan fee and upfront payment would be billed at the same time the following month with no extra fees. Now I have just received my monthly bill which is approximately £35 higher than that expected. With some strange calculation of finishing my last plan and starting a new plan. The strange thing is that it works out the same as paying for my old monthly plan along with the new plan and 1 off payment. It Might be worth going into debt to pay off my early termination fee and then using a better service provided by another operator. A more truthful operator. I am sitting here now feeling ROBBED and F.U.@C:K?E!D over and very very disappointed with VODAFONE. 💩💩💩💩