Misadvertised price, given the incorrect information. Agents are very rude and don't care about customers and you're constantly repeating yourself to someone who doesn't care and you're set from pillar to post. The pay as you go staff are very pleasant, however the pay monthly staff will disconnect you and make you go through security checks yet again, if they don't want to listen and call back. Don't try to explain why you're upset and how they've upset you, they only care that they get paid. Avoid at all costs, made an already stressful and upsetting period so much more stressful. I can't wait to get rid of this company and never go with them again, even if they offer a cheap price I would much rather pay more. They try to add extra charges and when your question them they don't apologise, they explain that they're going to be adding credit and that you should be grateful for this. I could probably think of more issues but my head had burned out from all of this, absolutely awful. They will put all accountability on you and speak down to you, not a nice experience atall.