IT problem with Vodafone. I got a 12 months contract with Vodafone sim business and got problems to login my account. It kept going to my old account which I cancelled over a year ago. I called customer services 3 times, they kept trying to get me off the phone by saying I would received new confirmation within 48 hours, and everytime I tried to log in , it went to the same old account. I finally called 4th time, and the agent tried to get me off the hook by saying I would receive an email, but this time I said I would make formal complaint if they wouldn't resolve issue. I was on the phone over an hour. Finally, I manage to convince the agent it was IT issue she needed to speak to them. She did and resolved. So it is the problem with the IT at vodafone all this time. Its wasting quite a lot of time to resolve it if their customer services was trying to resolve it at first place rather than passing the ball to next agent. Such attitude is not really acceptable in this 21st century.