I have just found out the hard way that the sunroof on my Golf GT does not have a manual override if it fails. Also that it will cost approx. £2000 to repair. This is especially bad news if your sunroof is open when it fails. Who manufactures a car with a sunroof that has no manual override in case of emergency? This surely is a massive design flaw… which surely VW (the brand) should look into? West London VW (previously Inchape and under which I bought my car, were taken over by Citygate) have informed me that the earliest they can look at my car is in 2 months time! As they explained to me, I am not their customer as I bought the car under Inchape not Citygate. Bottom line, any dealership selling VWs should have a duty of care to VW customers past, present and future. So who better to report this all to than VW Customer Services… who else can help with VW product failure issues and customer service issues? Although I was initially told by VW Customer Services that no VW customer should be made to feel alone or without value… this is precisely how I have been made to feel… If your car is over 3 years old and out of warranty, they will not help you… Even if you wish to log a (massive) design flaw. I love VWs - I have only ever bought and driven VWs - but my experience with this, and over time, is that VW ultimately don’t really care about their customers once you have bought the car. (If there was an option to leave no stars with my review here, that is what I would have done.)