I was initially attracted by Volts sustainability. I dove headfirst buying all of their travel size bottles and their 4 main refill pouches. I also bought their travel bag. I have been using them daily for a month now and feel I can finally leave a thorough review. 5/5 overall. Price: 4/5 This is a newer company that is truly unique, what with their reusable aluminum bottles and their mostly aluminum refillable containers. They use all natural ingredients and stay away from sulfates while delivering a quality product that left me feeling clean and hydrated. Still, its around $30 for 30oz for each of their daily use products. However, I have found though that their washes lather well I don't have to use as much as cheaper washes. After a month of daily use, I haven't had to refill a single one of my travel size bottles. I also appreciate their sustainability as a company. The steep price for daily use products makes me say 3/5 for price, but for the quality and sustainability I add a star. Overall 4/5 for price. Delivery 5/5 Not a single product was damaged by shipping. I found that impressive considering I bought 4 of their refillable pouches. I got the travel kit with 4 travel size bottles of product and they came in a good looking, sustainable cardboard box filled with paper for padding. This may have sacrificed a little on presentation when opening the box but I appreciated the eco friendliness of the packaging as well as the security their packaging provided. Easily a 5/5 for packaging and shipping. Customer Service: 5/5 After receiving everything I was given an email to ask for what they could do better as a company. My shampoo bottle's pump was defective so I decided to test if they actually read the input from their first time customers. I typed up a lengthy response on my thoughts of their packaging and pricing and in the middle I mentioned the defective shampoo pump without asking for a replacement. I got a simple response to my input thanking me and a week later I received a working replacement pump. This means they not only care what their customers have to say, they are willing to insure quality customer service. Overall I have to say I highly respect Volts mission, quality of product, and customer service. It's likely to get me to buy from them in the future despite their higher prices. 5/5 for Volt from this happy customer.