Extremely bad experience! Buyer beware. Ordered Volumio Primo Streamer/DAC on 1/04/21 for $849.00.USD Received unit. No ON/Off switch, No power Led light. Plugged it in, waited 5 minutes for the auto set up “hot spot” nothing happened; tried numerous times, still nothing happened. The unit would NOT connect (wireless or Ethernet cable) to Modem/Router that works perfectly with all other home equipment. Contacted Technical Support (TS), they connected (remotely) to my computer, took control, connected to the Primo. It worked briefly but Volumio did not have my Kobuz account and I could not add it (although Volumio advertises it supports Kobuz). Unit stopped working. Numerous emails to (TS) and attempts did not fix the issue. TS suggested another remote session (that I would have to pay for) in addition to the $849.00 I had already spent on a non-working unit; I declined. After many more attempts of trying to get the unit working, I found out that the software the Primo came with was OUTDATED (2020 version) current version is 3+. Suspect it was the reason the unit would not automatically set up and support Kobuz. TS did not mention the obsolete software, nor did they install the current version; I had to and did install the current version. It worked briefly but now Volumio (wireless or by Ethernet cable) is not recognized by the Modem/Router and is not working. As of today 2/07/22, the Primo is dead and unusable. I finally decided to not spend any more time and money on an expensive unit that should have worked from day one without the drama. I requested to return the unit for a refund through Customer Service.. Volumio’s return policy is the customer pays freight and VAT charge for returns. Bottom line: • Ordered an expensive unit $849.00 USD. Should have been plug&play. • Unit did now work upon receipt and still doesn’t work now, over a month later. • Cannot use my entire system now. • Will have to order a new unit (that works) from a different company. • Requested a refund, NO REPLY. Buyer beware