Here is a copy of the email I sent to Volumio.org on 24 March 2022 and resent several additional times. I did not receive any reply. My account was terminated today. What do I think about Volumio? Garbage. Reference Account Renewal I am writing to obtain clarification for the renewal of my account. I am seriously considering termination as a consequence of the following; 1. Extremely poor software stability particularly in Version 2 and subsequently instability in Version 3. 2. I have yet to find any way of contacting anybody to discuss and rectify performance issues. The available forums are hopeless. Either I am the only customer with issues or I am the only customer. 3. Could you please explain the services levels available, their costs per year in pounds sterling. I cannot understand the various stuff strewn around on websites and My Volumio. For example: I took out a subscription on 9 Mar 21, with a 15 day free trial. I confirmed acceptance on 24 Mar and was charged £25.30 for one year at Virtuoso level. I then upgraded to Superstar level on 9 May 21 at a pro rata cost of £29.86 I received notification by email that payment of £59.47 for Superstar yearly renewal was unsuccessful through my PayPal account on 24 March 21. Before I renew please advise what is the correct renewal rate for this service: On the app and web based sections of My Volumio (my account) there is no "Superstar" but an offer of "upgrade" to Premium at £51.99 per year. On the open section of the Volumio website two service levels are offered, Volumio Free and Volumio Premium, at 59.88Euro If "Superstar" has gone, what are the services that I get if I renew at "Superstar" level? Does Superstar still exist? If not, why does my renewal notice still relate to this service? Why was I asked to renew at the higher cost of £59.47 for a service level that no longer exists? Or more precisely, why did "Volumio" or their agents try to remove the amount of £59.47 from my PayPal account rather than the published amount of £51.99 for the existing Premium service? I am not happy with both the system and the supporting administration. Especially without any simple means of contacting "Volumio" I look forward to your response. No response.........