I received this text ‘Sorry, the payment for your next 30 day plan didn't go through. Sign in to voxi.co.uk and update your payment method in the next 2 days or you'll be opted out of your plan. We will try to take payment again tomorrow.’ I clicked on the link and looked everywhere in the app for ‘update payment method’ and couldn’t find it. There’s a search bar and I entered my issue but nothing on the drop-down list was relevant. I tried calling several times but each call was cancelled my them within a second of it ringing. When I clicked on ‘help’ I was asked if I want to download some file which I assume is pages and pages of common questions; none of which would answer my query. I got stitched into an online chat with a piece of metal (I always ask questions like are you a robot or what day of the week is it?) to see if I’m talking to a real person. The robot failed the test. I was able to leave my number somewhere on the app for somebody to call me. Massive shock and surprise; nobody bothered to. I need to speak to an actual human to ask *why did the payment not go through? * To advice of a SIM card / number change Since they clearly don’t want to take my money, are unwilling to employ real people to answer questions, instead favouring things that rust, they’ve left me with no choice but to find a network supplier that DOES employ real people. I’ll never understand these companies that make it really hard to give them money.