I bought a VOXI PAYG SIM card from the Vodafone shop in Epsom around Christmas time.
I'm back in the UK now (September) and topped it up with 10 GBP, using the pay-as-you-go-top-up link on the Vodafone website
This worked for phone calls and SMS but I don't have working mobile internet.
Now, on asking VOXI.co.uk for support, it transpires that this number (even though I have a working SIM) is registered to someone else and they refuse to help.
They referred me to the Vodafone shop, where I've just been, and the guy there refused to help also, because it is VOXI.
You may remember from earlier that this is the shop that sold me the SIM card in the first place... somewhat comically he was literally sitting opposite a large VOXI poster.
He asked me to call 191, whereupon it asks for my mobile number and then plays me an automated message to talk to VOXI and promptly hangs up.
Contacting the chat again takes me back to the start. Infinite hamster wheel.
10 quid lost, likely ends up being pocketed by the bloke that offshored all the support. An absolute scandal quite honestly.
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