Re: Palmarosa Balm/Facial Serum. I have dry sensitive skin prone to redness. The product description on the Voya website claims that the Palmarosa Balm reduces sensitivity and inflammation and will leave your skin soothed, comforted and calm. Unfortunately I did not find this to be the case for me. After using this serum for a week my face began to break out in red spots/lumps. It did not help with the redness on my cheeks but made it worse and my skin was left feeling sore and irritated so I had to discontinue use. I am very disappointed with this product having done my research before purchasing. For me, the product description did not live up to its claims.