I ordered 2 cushions to match others I had but on arrival the material to the back of the cushion had changed to a different fabric, I returned the items but it then took a full 14 days to refund following receipt of the item at their depot. I did call but was curtly told to wait 14 days as in terms and conditions. Due to this I probably would order again as I do feel that it’s poor customer service in regard to the time for a refund. In addition there in no mention that the reverse fabric may change and therefore I’m £10 plus out of pocket for postage due to this.