Ordered and paid for 2 items on 14th May, both items showing in stock and normal lead time for delivery. Waited almost 2 months without sign of the items, no refund, no communication. I called and emailed numerous times, even left voicemails but nothing. I had to raise a case through PayPal to discover that in the time from my order to complaint, Voyage became Riva and just ignored customers who'd paid but were waiting for items. No satisfactory reply from them via PayPal resolution so escalated to PayPal refund, then I received a call from Riva asking whether I still wanted the items, I explained I'd received nothing from them and had requested a refund. No apology, no offer of discount, nothing. Got my refund via PayPal. I've happily bought many things from Voyage Maison and Voyage Outlet over the years and this was very disappointing. I've now looked online for the items I was waiting for and Riva appear to have inflated the prices. For instance, the Toby stool in Malleny Jute was £39 (but they didn't send it), it's now advertised on sale at £100. The Sitara throw was £59 (but they didn't send it) is now advertised by them for £208. I smell a rat. I've previously recommended Voyage Maison to friends before, however I don't think I will and it looks like I'll have to look for somewhere else to shop in the future. An explanation as to what happened to my order (you had my money for nearly 2 months) and why the prices are so inflated would be nice.