I placed an order for a few Christmas gifts (and a little something for myself). The checkout and shipping process was all very easy and I received my package in a timely manner. It took no more than 3 days for my package to arrive. I was a little disappointed upon opening the package because I saw that only 2 of the 3 items I’d ordered had been sent to me. I emailed the company the same day to alert them of my missing item. Customer service representative, Charlotte, was amazing and quickly addressed the issue. She promptly collected some info from me and shipped the missing item out. Thank you for the great customer service, Charlotte.