After i placed my order and paid with iDeal, there was an error shown on the Vanquish Fitness page where i got redirected to. The error message told me that the payment didn't succeed. So i checked my bank account and saw that the transaction, with the correct amount, was made. After i checked my bank account i did check with Mollie (the iDeal provider). Mollie also confirmed that the money was transferred to Vanquish Fitness. After this i contacted the Vanquish Fitness support desk and also provided them with screenshots of the bank transaction. The support desk keeps telling me that they didn't receive the payment and finally told me that they will investigate this matter. Since then i didn't hear from Vanquish Fitness and they also stopped responding to my emails. I believe that Vanquish Fitness is a decent company, because my friends also placed several orders and this all went ok without any problems. However, the way they are handling (or stopped handling) my matter is just pathetic.