Products are 50/50. I have received half my items with no damage, while the other half with damage such as tears, fading, or discoloration. Customer service was not extremely helpful as they continued to tell me to feel free to return items. They did not in fact notify me that these items would be refunded but not the international shipping costs. So essentially what they refunded me I paid for shipping and I was given no help by them following that. The refund took over 3 weeks to get, in fact it took nearly 6 weeks to be refunded 1/8th of it and the remaining 7/8th remains unrefunded, which they said it has been processing (for the last 4 weeks that I've asked). Mind you, this was after I emailed them to let them know my items still had not shipped, and they couldn't explain why except that it was an error on their side. So they finally shipped the items 3 weeks after I ordered (not back-ordered items at all).