Charlotte dealt with a refund. I ordered multiple sizes as first time trying the company. Yes they take a day or two to respond but that’s okay. No quibble or issues, Charlotte sent a polite and clear response to issue the correct refund. Also, the quality is really high! Got many looks in the gym wearing the clothes as they look awesome and you feel like you want to train. The fit is superb! I look “normal” but the clothes make me look really good. Already made 2 more orders with them, and got sent a lovely discount code. Will be a shame to lose this personal touch which is what usually happens when a company grows. 5/5.