Went to VTNZ Westgate. Failed car on Left supension sub frame loose. When I took it to a MTA place to get fixed they said nothing needs to be tigthened as where VTNZ have marked to be fixed is if the car maybe to be set up as a left had drive. Depending on the country it was going too. Nothing required. I was charged $57.50 for their error. When I approached them the ladys at the front desk did not want know about it. When asked for manager said he is in Fiji. I contacted call centre where helpful. They escilated it back to Auckland where the guy handling it said at first they will pay it back and that he would check if they need my bank acount number. I then got a calll form him being agro saying they will not be paying it back now. He was provking an agrument and when I said you all appear incompetent . I asked to speak to his manager but he would not do that and then he hung up . First their macanic or inspector made a mistake. The two ladies on customer service could not care less and the guy that phoned and emailed me is incompetent. They sent me an email fobbing it off. I would not recommend paying $72.00 for unskilled WOF check and then having to pay an additional amount for VTNZ s error. They appear very aggorant, rude and badly traiined.