Poor description on 2 separate vehicles that on first instance led to additional costs as further work had to be done. Body shop repairer advised they would take the vehicle down to be passed the second time as they were so unhappy with VTNZ Highbrook. The guy was literally raging and saying he was fed up with them as it wasn’t the first time and VTNZ weren’t doing their job properly Took second vehicle to Botany VTNZ and same again, really poor description of the fail, so generic it covered a quarter of the car and nearly led to additional cost for the same reason. Repair shop also advised that another area of fail was again so poorly described they had to check out the whole suspension as not sure which ball joint to check. It appears VTNZ use such poorly trained and skilled inspectors that they are not able to properly describe a fail or are giving such generic answers as they are not sure it is a fail. Reading other complaints on this site leads me think it is the latter and the inspectors don’t have skills to properly assess whether something is a fail leaving it to the repairer to assess. This leads to the risk of repairers billing for work that is not actually needed. Am making formal complaint to NZTA and suggest all who have the same issue do like wise as this is the only way things change. VTNZ response has been completely unhelpful, displaying zero care or interest. DO NOT USE VTNZ Botany or Highbrook. Wof complaint fail Dekra