The manager at VTNZ Northwood was not only a rude bully, but ignorant of anything being told. I took my mini to get a WOF, and he failed me because it had aftermarket wheels (a bit wider than the original one, and it came with the car at the time of purchase). I’ve had no problems in the past of getting a WOF, but was told by him that I need mud flaps for the rear wheels. Anyway, went to mini garage, and they checked my car out, but said that it didn’t need it, and they had other minis with wide wheels exactly the size of mine that had no trouble getting a WOF. Also, there was NO mud flaps sold for this mini worldwide (advise by mini dealers). Mini dealers wrote a note and printed out a copy of diagrams of the car with NO mud flaps made for it, and told me to take this back to VTNZ Northwood, and tell them that there was no reason for them not to give me my WOF, and if any matter arose, to contact them. Hence, went back to VTNZ Northwood, and the manager was very rude in his manner. I called mini dealers, and told the manager at VTNZ that they’d like to speak with him after he said I cannot get my WOF, but he refused to speak with the mini dealers. He was very rude and unreasonable. Never ever going to such people for my car again. An ill mannered man that needs to learn how to deal with customers properly, and should learn to hear what others in their field of expertise have to say.