I just opened the package because it was a gift for a friend's birthday today only to discover there's a black stain on one of the drawstrings. SO BUMMED! I went through the return process just an hour ago and will be sending it back tomorrow for a refund. Then I had to go order a new one...there should be an easier way to make an exchange, especially for a defective piece. I wish you had a phone number for customer service.
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