This was my first time purchasing. I ordered a large size and found I needed to size down. I couldn’t do a quick exchange. I had to return and then “I” had to do the repurchase. When I went to repurchase using my phone, my size in one item was not available. I called back to have customer service check and they confirmed it was not available. However I went upstairs (all in a matter of minutes) and I found it on site using my computer. Very strange! And I was using same item information in all 3 instances! Side note…I really liked the blank pants…on the day I received them, I went to order a 2nd pair and they were out of stock…very frustrating!!! Clothing is very soft and comfortable…and I would have given a much higher rating…