Vuse is absolute garbage. I emailed once about my device overheating when turned off, and plugged in charging, when you would grab it it would burn your hand, literally. I didn't even want to return the product I just wanted to let them know that they had dysfunctional devices that were overheating and could potentially cause fire damage to homes and other places. The email reply I got back from the company, It was suggested that "don't smoke our product then" and " you shouldn't be smoking anyways". I was spending $32 a day 7 days a week, 52 weeks a year. So roughly that email cost the company about $40,000, over the last 4 yrs. I haven't quit vaping, but my vaping yearly cost is roughly $7,000 now. This is a hard F, on, FUK Vuse!!! They don't care if they're crappy devices burn your house down!!!!! 100% truth! It's not just the one vape that has overheated for me under the same circumstances, but this one particular vape could have burned my f****** place down 👎🖕