Overall, I’m unsure as to the delivery speed and communication. It may well be the time of year that slowed it down but when I did receive confirmation of delivery, I was told Saturday but the delivery came on Wednesday? It had to be signed for but that didn’t happen, however if I hadn’t been in, I would not have received my goods (Yodel) That said, the customer service I received from Jaina from Vype has been OUTSTANDING. She returned my call confirming my order as I’d had no communication from Yodel and ensured my order was being taken care of. I cannot remember an individual representing a company who has gone the extra mile to exceed expectations the way she did. She is an absolute credit to Vype and I’m not in the habit of writing reviews like this. Thank you Jaina, you were brilliant!