Vype are an excellent company to do business with - a little slow to process orders, but that may be down to the current climate. My main area of concern for this review is the outstanding service I received from Jaina at customer services. It's always nice to be able to receive good service and offer thanks but rarely have I come across such an excellent representative of a company as Jaina - exactly as another reviewer said. Took the time to walk me through an exchange and even phoned me back the next day to expedite delivery. Friendly, efficient, lovely manner, and business like with a kind face. Faultless service, Vype. Well done!