The quality of the device, in terms of design, materials and functionality is miles ahead of the majority of e-cigarettes on the market. The website reflects the quality of the brand and is easy to use. At the back end Vype appear to prioritise getting orders out very quickly and their customer service team are very helpful and I felt that they genuinely put my needs and concerns as a customer first. If there was one area I think they could improve on, it would be to use a different courier service and Yodel are too casual and unreliable in the way they deliver (or don't deliver) the end product. The courier lets Vype down unfortunately but they are know for being unprofessional. I would definitely recommend Vype products to friends and family though. They are the best on the market.