The E pen 3 is brilliant device. So simple to use. The pods are good but, to small. 200 puffs sounds like a lot but isn't. 300/400 would be a better size. Also, you cannot see inside the pod to check how full/low it is These pods are disposable. That's a shame. Reusable would be better and maybe save the company and customers money? We suggested to an advisor today to maybe include pods/liquids etc to your bundle page. Incentives to customers are always a good thing. Send 1 pod to each customer when a new flavour is released with there next order. People are reluctant to pay for a new product before trying in this type of market. We would both like to try other devices how could this be more simple to do? Ordering online has been very smooth and easy. Delivery price is quite steep though at £5 for next day.That's £20 per month on a weekly order. Me and my partner have a device each. Saving us money is a great way to keep customers from alternatives. Hope this feedback is useful. Shireen