I try to avoid Waitrose in Malvern and prefer to shop at Waitrose Evesham where the customer service is totally different. Staff at Malvern are rude and unhelpful most of them just standing around chatting to each other. I asked if someone could help me pack as I had 2 trolleys of shopping, then the cashier said my shopping bags were too close to him as I was packing he didn’t feel comfortable? I then asked if someone could help me to my car with the trolleys it was done but with long faces. I won’t go there again. Evesham staff are extremely helpful and courteous I suppose it must be down to the manager.