With Mother’s Day looming I decided to use the Waitrose flower service. Whilst I understand that this is a really busy period for florists, what I do expect is Quality flowers to be delivered from Waitrose. Unfortunately this is not the case. I had the flowers delivered early to my Mother (Friday) well, the picture that she sent me of these flowers upset me, wilted, poor quality flowers, to such an extent that by Saturday they had made their way to the bin! I have contacted customer services, first reply, ( although they had my order number) “ can you confirm the delivery address and your billing address” Now can I just say on my original complaint I attached a picture showing the flowers. I responded to the email, now today they have asked for more photos! It seems Waitrose, are stalling, trying to avoid the refund. So just a shout out to all those thinking of getting quality flowers delivered from Waitrose, don’t do it! Very disappointed, I wonder if they would be happy for their mother to receive such terrible flowers.