I have been A waitrose online customer for years and for the past few months the service appears to be getting worse and worse. Despite me paying for and requesting everything to be bagged most of my items are just placed in the trays. Things that are bagged are done so without any care meat is chucked in and last week the pack of chicken split leaking chicken juice over salad items which had to be thrown. The customer service team seem bored when you call and say yes the fulfilment centre is having problems .... over the last two weeks there have been over 18 items out of stock ...items that other supermarkets seem to have plenty of. I’ve alsays been loyal to waitrose but I’m not sure I’ll be using them for much longer with this appalling service.