I’ve been a regular Waitrose customer for many years. I only started having home deliveries during lockdown. It was great, always on time, cheerful drivers and only rarely we’re items substituted or unavailable. However, this new policy of not providing bags is rather ‘user-unfriendly’, standing on the doorstep having to transfer goods from crates to my own bags. Thankfully I haven’t had to do this in the rain yet! Also, I realize all stores are having supply problems, but so many items are being substituted and many are unavailable. For this downgrade in service we’re now expected to pay £3 for the pleasure! I don’t think so, I’m not Mrs Gullible. It’s a shame but I’m back to shopping in store from now on.