My first ever order was cancelled due to adverse weather conditions which I wholeheartedly except, what was unacceptable was they emailed me at 17.49 to inform me of the cancellation, the whole country new or the adverse weather conditions 48hrs prior, the items I ordered were for a birthday on the day of the delivery, if they had the smallest amount of consideration they could have sent me the email a lot earlier therefore giving me time to make other arrangements. I will never order with Waitrose again, I should have stuck with Tesco who I may add have been absolutely brilliant throughout the pandemic and beyond. Very bad show Waitrose you need to buck your ideas up regarding your customer service skills to come in line with leading supermarkets. If they had a zero star rating I would have opted for that, 1 star is far too good for you "A very angry customer"