Worst possible service from Waitrose. They call themselves a luxury shopping experience. It’s a joke! Booked delivery today between 5-6pm, I came home around 445 to find driver waiting outside , got out of car and he had driven off without offloading. Delivery hadn’t arrived until 6pm, called customer service who investigated and said sorry driver tried to deliver no one home!!! I had been home since 445 and NOONE had come to deliver, I can prove it on my ring doorbell. All I got was apologise we will attempt to deliver tmrw! Mo time slot offered , just it will come when we are free and able to deliver . I have no groceries and 2 small children in the house whom I have have to drag out now in order to buy milk n bread for tomorrow. Was Offered a voucher which I politely declined. They really don’t care and pretend they are up there high in market when service from Tesco/ Sainsburys is far better. DO NOT BUY FROM WAITROSE