What a shambles, the Waitrose staff still don’t know how the supposed new ‘improved’ offers work. Whoever designed this system* - logging into Waitrose on phone, adding email address and password on phone, while unloading shopping from trolly onto conveyor belt, then bagging up my shopping and presenting my Waitrose card under card machine and then my phone for chosen offers then tap my credit card to pay I need to be an octopus! - *well that person needs to go back to school! Oh and then to wind me up even more, joining the queue at customer service because the discount bar codes didn’t work, present my credit card and receipt so the items not discounted (recovered at the bottom of my shopping bag to be scanned again) to be refunded to my bank and then giving customers service my mobile after logging in all over again for my discount and then pay with my credit card for my discounted shopping at the lower price. When I got home my two payments have been taken out of my account but not payment refunded I guess I’ll have to wait for a few days for that! I’ll be off to M & S on Saturday for my weekend shopping.