Waitrose, where being dishonest, incompetent and stealing money is the new way of operating. Used Waitrose as an alternative to Ocado, and what an alternative it is. The customer service department doesn’t work and when you complete an online feedback, due to staffing issues and that have lasted for months it will take approximately three weeks to get a response. Now do not be fooled the fact that you get a response doesn’t mean it will be a helpful response. In fact it won’t be and you will end up repeating the same information over and over again and hope that finally you find somebody with just some intelligence. You’re not even asking for a great deal at this point. Can you be fobbed off, assured of what will happen, only to find it won’t and you are once more left either chasing it or giving up and accepting that this is Waitrose. You’re paying a premium for a service that frankly Aldi and Lidl do better on. Despite multiple attempts to have monies refunded back to me order cancelled and therefore not received I had to endlessly email getting nowhere with them at all. Just unbearably difficult, and when you did speak to somebody in there Customer Service, what you’ve got with more like a 16-year-old kid with an attitude he was fresh at school and didn’t care. That being said I had a conversation with the manager of the Cheadle Hume store and it’s fair to say that if the managers clearly don’t care, and they are on an awful lot more money why should the people on the front line in a contact centre give a damn. They don’t. Good luck but no thanks.