Made our first on line shop the other day because it came with £30 off deal. A mistake. Most items were very close to their sell by date, certain items were not included because they were 'not in stock' but we had seen them there the very same day - so we were given other brands. All in all an incredibly disappointing experience which has left us thinking that Waitrose, whom we had considered slightly better than most, is typically completely focused on meeting the bottom line, getting rid of older stock and plays lip service to the customer. What a real let down and we feel conned.