Okehampton branch is really going downhill. Long queues as checkouts, dusty floors/shelves. Last week the handbaskets were stacked in the middle of the doorway causing a tripping hazard. New voucher scheme only works for those with the app or a printer - discriminates against the elderly. It also causes huge delays at the tills whilst people are fiddling around with their phones trying to load the app and locate the vouchers. This weeks 'special deals I might like' contains items I've never bought so how are these items selected? What happened to customer care? Why stop the free coffee and newspaper for loyal shoppers? Having a loyalty card now gives you nothing.