i ordered champagne when it was on offer, then was unable to collect it in the time period owing to a family illness. After a bit of to-ing and fro-ing, an incredibly helpful young man in the Balham branch went to endless lengths to sort out my order and put it in my car after I had paid. I have read the unfortunate reviews posted before mine, and James Bailey obviously has work to do, but my experience was very positive. I am a long-term customer and can see changes in my local store: this young man made all the difference to my day. Much worse service from Sainsbury's with a similar order.