Gone completely down hill! Staff are still lovely and helpful but seeing half empty shelves is disheartening. Get the impression the staff are not going to kill themselves to get up to speed having lost their share bonus this year and management going missing! Finally bought free coffee back but no newspaper with it! Gave me a reason to pop, use the cafe, drink read paper for free then shop! Oh and locally in Billericay the parking is a disaster. Sit there while 4/5 cars leave but barrier doesn’t open? Then you drive around for 15/20 minutes to find a space. Supposed to only have two hours but what if you need to shop local then finish at Waitrose? This after ‘losing’ 20 minutes! Previous system of spend £5 get free parking worked better!