I spend multiple ££££’s with this store over the year. My collection before Xmas was a calamity, left sitting in my car for 30mins waiting having called the click & collect line and being told my order would be out in a moment. Went into the store and nobody had bothered to go and get it, so went back and waited in my car for another 10mins whilst they fumbled around. Complete shambles. Fast forward to today I’ve made an order for delivery and order doesn’t show up. No communication from store / driver or anyone. So I call the help line (which sounds like an outsourced service in a different country) where I’m on hold for 10mins whilst she tracks my order. Apparently the driver is coming now - unsurprisingly he wasn’t. Fast forward another 15mins I have to put my son to bed and over 45mins beyond the stated delivery window I left a note and bags asking them to leave the groceries in my porch - but no, the driver decided to disappear again with no phone call / no ring on the door bell, nothing. You guys are useless and I have already requested my account and all details be removed as I will not ever spend money with such a thankless, poorly run company again. It’s clear you / the business don’t care but you’ve waived good bye to £10k of business a year from me for the next 40-50 years so you can do the maths on that! In fact you probably can’t- it’s £400,000 to £500,000 worth of business. Anyone reading this I would urge you to think about the vast amounts of money you spend over time with these businesses - and how little they care.