My accolade must go to a member of your staff, who without his help, I would of been unable to order on line as the branch did not have the part I needed in stock. I contacted the branch and spoke to Dave. He was extremely helpful and ordered the part for me so that it was available at the branch thereby permitting me to continue my 'online' order. He also informed me that he was able to hold the part as I was unable to collect the item for a few days. I kept in touch with Dave and I arranged for a date to collect the part. Upon my arrival at the Branch Head Office had electronically 'returned my item to stock' even though the item was still in the possession of the Canterbury branch, this caused a problem to pay as the store computer failed to show the item being available. Dave however was not phazed and told me he would contact Head Office and sort the problem. This he did, and within a short time, much to my relief as I had travelled from France to collect my order I was able to pay in store. I have to say that Dave was polite and did everything necessary to ensure that his customer left the store satisfied despite the system causing him to re-establish the validity of my order. I would ask that you recognise the care and consideration Dave showed throughout from the time I placed my order to the time when he was faced with a problem that would of resulted in creating a great deal of frustration and annoyance for me. A well deserved 'Well done' for Dave and a great way of showing that GSF Carparts Canterbury do care for their customers.