Today I went to my local Nine Elms, London Waitrose having shopped at the smaller Morningside branch a few days ago to buy a seafood bisque and some boxed frozen shell-on prawn available there and advertised currently on the Waitrose 1 25% discount offers on the website. Not available. Nor was there any Swiss chard - the only two things I went there for which I couldn't get at my much closer supermarket. According to a manager, the larger stores have a smaller selection (yes, that's really what he said) and also requests to stock an item must be repeatedly made to have any effect. It is just like going to an average-to -poor supermarket these days - all very disappointing in terms of what is on the shelves and any help offered; it used to be standard at Waitrose for bags to be packed at checkout but that only happens at the small basket-only branches. I don't suppose anyone at Waitrose will even read this, much less show any interest. Whatever happened to the John Lewis standards??