Its been a while since i wanted to share my experience. This happened in July. I sent flowers to my wife as a surprise birthday gift. Her birthday was on 19th of July and she works in Birmingham. So sent to her work address. I was told by waitrose that she would receive it on 19th. However it never reached her untill late afternoon on 20th. Its both waitrose and yodels fault. I was incorrectly promised and told that flowers would be delivered for 19th. When i called waitrose about delivery details they said they could not do anything. I spent £25 for it, waitrose did not even apologise. Horrible attitude. I am sure everyone appreciates the emotions behind the flowers. It was for her birthday. I will never recommend waitrose florists to anyone. When she received the flowers it was not fresh anymore and had to be thrown away. Waitrose i am disappointed with your service. I searched on the internet for good flowers and it suggested Waitrose. I liked the roses and hence ordered it. To my disappointment service was bad and pricy flowers.